Since our merger became official, our teams have been working diligently to unify our products, systems, and services. The goal of these efforts is to deliver a seamless and enhanced banking experience for all customers across our expanded footprint. To complete this transition, all systems and services will be temporarily unavailable from Friday, August 22 at 5:00 PM through Monday, August 25 AM. Beginning Monday, August 25, following our systems integration, you will be able to bank at any of our 21 convenient branch locations.

Friday, August 22 at 5:00 PM to Monday, August 25 AM: All systems—including online banking, mobile apps, and telephone banking—will be temporarily unavailable beginning at 5:00pm on Friday, August 22 as we integrate everything into one platform. All branches, as well as our Customer Service Center and Video Tellers, will be closed during this time and will resume normal operations on Monday, August 25.

Beginning Monday, August 25, you will be able to bank at any of our branch locations and will no longer be limited to your legacy branches. Legacy MCB personal banking customers will also have access to enhanced digital banking features, as well as new products and services including online account opening, Zelle^® digital payments, credit insights, an improved mobile app, and more!

Beginning Monday, August 25, following integration, you will be able to bank at any of our 21 convenient branch locations.

Yes, please continue to use your debit card(s) as you normally would before, during, and after integration. Legacy MCB customers’ mobile wallet, i.e. Apple Pay, Google Pay, Samsung Pay, will continue to work throughout the weekend. However, they may be temporarily unavailable for a short period following integration.

Beginning Monday, August 25, visit our website to log in to Online Banking with your existing username, then use the “Reset your password?” link—you only need to do this once to access both Online Banking and the mobile app. Make note of your existing username in advance and consider saving it in a secure password manager app! 

If you bank at both legacy institutions, please use your Gorham Savings Bank username and password to log in and view all of your accounts.

For help, watch our Online Banking video tutorials on Digital Academy. 

Yes, beginning Monday, August 25, search for “Maine Community Bank” in the app store and look for a white tile with a navy lamppost. Shown here:

Download the app and login with your existing username. Use the “Trouble signing in?” link to reset your password—you only need to do this once to access both the app and Online Banking. Make note of your existing username in advance and consider saving it in a secure password manager app! 

If you bank at both legacy institutions, please use your Gorham Savings Bank username and password to log in and view all of your accounts.

For help, watch our Mobile App video tutorials on Digital Academy. 

Yes, your payees, and recurring and scheduled payments, will automatically transfer over and continue to be paid as usual. 

While bill pay history will be unavailable from Thursday, August 21 until Thursday, August 28, rest assured that any existing payments will be processed as planned – make sure you do not schedule duplicate payments. We recommend downloading a report of any bill payments scheduled for late August in advance of integration.

Limited transaction history will be available following integration—download and save any transaction history you may need.

No, your statement delivery preference, i.e., mailed or paperless, will be retained. However, beginning Monday, August 25, you will need to accept the new terms and conditions to view your eStatements in Online Banking. 

Download and save any statements you may need, as statement history will be unavailable for a few weeks following integration. Soon, you’ll be able to see 12 months of statement history with up to 18 months moving forward.

Going forward, your statement date may change and your statement format may look different. Check images will no longer be included on statements; however, you can view them in Online Banking.

Every legacy MCB customer will receive a paper statement through August 22 regardless of their delivery preference. After that, statements will be delivered through your preferred method.

No, following integration, you will need to reset your preferences for any account or balance alerts in Online Banking by selecting “Alerts” under the “Customer Service” menu. For help, watch our How to Set Up Account Alerts video tutorial on Digital Academy.

No, following integration, you will need to rename your accounts in Online Banking by selecting “Account Maintenance” under the “Customer Service” menu. For help, watch our How to Rename Accounts video tutorial on Digital Academy.

No, following integration, you will need to reestablish any recurring transfers between your MCB accounts in Online Banking by selecting “Transfers” under the “Move Money” menu. For help, watch our How to Complete A Transfer video tutorial on Digital Academy.

After Monday, August 25, you may need to relink your profile to the correct Maine Community Bank Online Banking URL: https://www.olb-ebanking.com/211274573/login. We’ll provide further detailed instructions here soon.

Yes, the ability to send a wire transfer will be conveniently available within Online Banking, fees apply. For help, watch our How to Send a Wire Transfer video tutorial on Digital Academy.

No, you will need to reestablish your settings to manage and protect your debit card through transaction-based controls and purchase notifications with Card Controls in the new mobile app.

No, you will need to reestablish your settings for Personal Finance, a money management and budgeting tool available within Online Banking and the new mobile app.

Following integration, personal banking customers will have access to online account opening, Zelle^® digital payments, credit insights, and more!

Beginning Monday, August 25, visit our website to log in to Online Banking with your existing username and use the “Reset your password?” link—you only need to do this once to access both Online Banking and the mobile app. Make note of your existing username in advance and consider saving it in a secure password manager app! 

If you bank at both legacy institutions, please use your Gorham Savings Bank username and password to log in and view all of your accounts.

For help, watch our Online Banking video tutorials on Digital Academy. 

Yes, beginning Monday, August 25, search for “Maine Community Bank” in the app store and look for a white tile with a navy lamppost. Shown here:

Download the app and login with your existing username. Use the “Trouble signing in?” link to reset your password—you only need to do this once to access both the app and Online Banking. Make note of your existing username in advance and consider saving it in a secure password manager app! 

If you bank at both legacy institutions, please use your Gorham Savings Bank username and password to log in and view all of your accounts.

For help, watch our Mobile App video tutorials on Digital Academy. 

Customers with multiple businesses linked under the same profile may not see all their accounts together until a few days after integration. 

Business Online Admins will automatically have the same level of access. Beginning Monday, August 25, once logged in, Admins will need to reconfigure permissions and limits for any additional Online Banking users. Some services may not be available immediately following integration. If you have an urgent need, please contact us—we’re happy to help.

No, beginning Monday, August 25, you will be able to access both personal and business accounts from a single mobile app with separate logins. 

No, effective Monday, August 25, security codes for multi-factor authentication will be conveniently sent to a phone number associated with your Online Banking business access—no separate DigiPass app or token is needed. 

Yes, your payees, as well as recurring and scheduled payments, will automatically transfer over and continue to be paid as usual. 

While bill pay history will be unavailable from Thursday, August 21 until Thursday, August 28, rest assured that any existing payments will be processed as planned—make sure you do not schedule duplicate payments. We recommend downloading a report of any bill payments scheduled for late August in advance of integration. 

Limited transaction history will be available following integration—download and save any transaction history you may need. 

No, your statement delivery preference, i.e., mailed or paperless, will transfer over. However, beginning Monday, August 25, you will need to accept the new terms and conditions to view your eStatements in Online Banking.

Download and save any statements you may need, as statement history will be unavailable for a few weeks following integration. Soon, you’ll be able to see 12 months of statement history with up to 18 months moving forward. 

No, following integration, you will need to reset your preferences for any account or balance alerts in Online Banking by selecting “Alerts” under the “Customer Service” menu. For help, watch our How to Set Up Account Alerts video tutorial on Digital Academy. 

After Monday, August 25, you may need to relink your profile to the correct Maine Community Bank Online Banking URL: https://www.olb-ebanking.com/211274573/login. We’ll provide further detailed instructions soon. 

Following integration, you may need to reestablish some templates, as well as recurring or scheduled ACH payments.

Following integration, you may need to reestablish some templates, as well as recurring or scheduled wire payments. Moving forward, online wires can be submitted until 4:00pm. 

Foreign currency wires will no longer be available to send within Online Banking, however, an Authorized Signer can send us a secure message in Online Banking with your request or you can visit a branch.

Following integration, business banking customers will have access to Positive Pay, ACH Positive Pay, Autobooks, and more!

Yes, Remote Deposit Capture (RDC) will transition to a new RDC platform, which will be accessed separately from online banking. Customers will need to download new software starting Monday, August 25. Business users will receive an email with onboarding and training instructions to follow. 

As part of our integration, we’re streamlining and enhancing our personal and business deposit products. To make this transition easier, most customers will be automatically moved to a new product that closely aligns with their existing features and benefits. If you’d prefer a different account, your local branch can assist you in choosing the option that best fits your needs. 

If your account was opened on January 1, 2025, or later, the name of your product will remain the same. Refer to your Systems Integration Guide for further detail.

If your account is impacted, you’ll receive a personalized notice by mail soon. No immediate action is required—this update will happen automatically and will not affect your account access or transactions in any way. The letter will include instructions for making a simple update to your account number going forward. See letter.

No, all legacy routing numbers will continue to work. However, MCB’s primary routing number of 211274395 should be used moving forward.

Beginning Monday, August 25, please mail your loan payments to the address listed on your bill. Your loan statement format may look different and will no longer be combined.

Yes, however, please note that our telephone banking phone number has changed. Following integration, please call 207-839-5200.

Yes, please continue to use your debit card(s) as you normally would before, during, and after integration weekend. Be sure to check your account balance on Friday, August 22, to confirm your funds available over the weekend. 

Your mobile wallet, i.e. Apple Pay, Google Pay, Samsung Pay, will continue to work throughout the weekend. However, it may be unavailable for a short period following integration. 

Starting in late July, as we update our ATMs, they will be temporarily available for withdrawal only. For deposits, please use the night drop at your legacy branch as an alternative until ATM deposit functionality is restored on Monday, August 25.

Beginning Monday, August 25, after integration, to report debit card fraud, please call Chargeback Services at 833-995-2888. 

Starting Monday, August 25, you will benefit from enhanced fraud protection services with real-time text alerts. Please reply to these texts as soon as possible to approve or flag suspicious activity immediately. If we don’t hear from you, you’ll also receive a phone call and email notification. Initially, you might receive more false positives as the system learns your purchasing behavior.

Moving forward, new temporary personal debit cards will be conveniently issued from all branch locations.

The legacy GSB mobile app has been updated to a white tile icon with a navy lamppost and the name “MCB Mobile”. As shown here:

Your username, password, and app functionality will remain the same. However, you will need to re-enter your credentials the first time you log in. If you have automatic updates enabled, no action is needed—the update will apply automatically.

No, after the scheduled downtime, you will return the same online banking and mobile app experience you are familiar with.

Beginning Monday, August 25:

• The cutoff time for processing wire transfers going forward will be 4:00pm. 
• If your automatic loan payments are scheduled for a non-business day, i.e., a weekend or holiday, they will process the following business day unless otherwise specified in Online Banking.

Please use your Gorham Savings Bank username and password to log in to online and mobile banking to view all of your accounts. We encourage you to thoroughly review the legacy MCB customer Systems Integration Guide for further updates.

As a reminder, your account balances are now combined for FDIC insurance purposes. This means the standard coverage limit applies to your total deposits with us. Rest assured, we remain a well-capitalized institution committed to protecting your funds. Please contact us with any questions.