Last updated: June 2026
This Privacy Policy is meant to help you understand what data https://maine.bank and its related pages (the “Website” or “Site”) collect when you use the Website, why we collect it, what we do with it, and how we protect it. Maine Community Bank, which owns and operates the Website, is committed to ensuring that your privacy is protected. This is important, so we hope you will take time to read it carefully.
The terms “we,” “our,” and “us,” in this Privacy Policy refer to Maine Community Bank. “You” and “your” refer to you as a user of the Website.
BY USING AND/OR PARTICIPATING IN/ON THE SITE, YOU SIGNIFY THAT YOU HAVE READ THE TERMS IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY, AND COMPLY WITH, THEM. IF YOU DO NOT AGREE TO BE BOUND BY, AND COMPLY WITH, THESE TERMS, PLEASE PROMPTLY EXIT THE SITE.
Information We Collect
Information is collected from you at several different points during your visit to the Website.
Information You Give Us
At certain points during your visit to the Website, you may be asked to provide information about yourself, or given the option to provide certain information, such as your name, email address, and phone number. If you’re an existing customer, you may be asked to provide your preferred branch and what type of account(s) you’re interested in.
You may also be asked, or given the option, to provide information about your current location or physical address, so the Website can display a list of our nearest branch locations for your convenience.
You have the choice about whether to disclose the information necessary to use these features.
Passive Collection of Information and Online Tracking Technologies
We and our service providers use cookies, Google tags, SDKs, log files, and similar technologies (“Tracking Technologies”) to collect information automatically when you visit or interact with our websites, online services, and digital communications. These Tracking Technologies help us operate our services, maintain security, understand how our sites are used, and, where permitted by law, deliver and measure advertising.
Depending on how you interact with us, the information collected through these technologies may include IP address, device and browser information, referring traffic source, operating system, approximate location, pages viewed, referring URLs, timestamps, interactions with site features, and information submitted through online forms.
Security, Fraud Prevention, and Site Integrity
We use Tracking Technologies that are strictly necessary to protect our systems and users and to detect and prevent fraud and other unauthorized activity.
WordPress / All-In-One Security (AIOS)
For example, we use a WordPress security plugin that collects network and device identifiers, such as IP addresses and information associated with login attempts and other Site activity in order to generate audit logs, monitor system integrity, and identify potential security threats. This information is used for limited security and operational purposes and is not sold or disclosed except as necessary to provide these services, to comply with the law, or to protect the security and integrity of our systems.
We also use other Tracking Technologies to increase security, prevent fraud, and ensure Site integrity.
Forms and User-Submitted Information
When you submit information through online forms, the information you provide is collected and processed through third-party form management tools.
Ninja Forms
We use Ninja Forms, a form processing service provided by WP Ninjas, to process and manage form submissions.
Information submitted through our forms may include personal information such as name, email address, phone number.
If you’re an existing customer, it may include information like preferred branch and what type of account(s) you’re interested in. This information is collected for the purpose of responding to your inquiry or request and is processed by service providers acting on our behalf. We do not permit service providers to use this information for their own independent purposes.
Analysis of Web Form Submissions
In addition, we may use third-party analytics and AI-assisted tools, such as Microsoft CoPilot, to review information submitted through webforms for purposes such as identifying trends, themes, or actionable insights to improve our services. Before any processing, sensitive personal information (NPPI) is removed to the extent feasible. These tools are used under contract and do not share information for independent purposes.
Analytics and User Experience Improvement
We use analytics and user experience tools and services to understand how visitors interact with our websites and to improve functionality and content. We do not control how third parties collect or use information through these services.
Google Analytics
We use Google Analytics, a service provided by Google LLC, to collect information about how visitors use our Website, including page visits, interactions, device characteristics, and inferred location. Analytics data may include aggregated and modeled insights used to understand website usage, improve services, and measure the effectiveness of our communications. Analytics data is retained for a limited period consistent with our data retention protocols and is used to generate aggregated reports, modeling, and business insights.
Google processes this information in accordance with its own privacy practices.
Google Tag Manager
We use Google Tag Manager, a services provided by Google LLC, to deploy and manage website tags. Google Tag Manager may collect limited, aggregated diagnostic information about tag performance and system stability. We use Google Tag Manager to support event tracking such as page views, button clicks, form submissions, and other conversion actions, and to enable marketing and analytics tags used for advertising performance measurement and remarketing. This information is designed not to include data that directly identifies individual visitors to the site and is retained only for a short period for troubleshooting and quality assurance purposes. Google processes this information in accordance with its own privacy practices.
Google Maps
The Site uses Google Maps, a mapping service provided by Google LLC, to display the nearest branch locations for your convenience. If you input your location information through the Site, your browser may transmit certain information, such as your current location from your IP address, device/browser information, approximate location, usage interaction data, and/or cookies or identifiers, to Google so Google Maps can display the map and locations list for you to interact with. If you have enabled location services on your device, Google may use that information to provide location-based functionality. Information collected through Google Maps is subject to Google’s privacy practices.
Site Improve
We use analytics services provided by Site Improve to analyze how visitors use our website and improve its quality, accessibility, and performance. When you visit our Website, certain information about your device and browsing activity, such as your IP address and pages visited, may be collected and transmitted to Site Improve for analytics purposes. This information is used to evaluate and enhance the usability and effectiveness of our Site and is processed in accordance with Site Improve’s privacy practices.
Targeted Advertising and Marketing Measurement
Where permitted by law, we use advertising and marketing technologies to deliver, measure, and optimize advertising and marketing campaigns on public-facing webpages.
Google Ads
We use Google Ads, an advertising service provided by Google LLC, to show ads about our products and services on other websites, based on browsing activity. Google Ads uses cookies and similar technologies to collect information about your visits to our Website, such as pages visited and interactions with our Site, in order to serve ads to prospective customers that may be relevant to their interests.
Information collected through these technologies may be transmitted to Google and used in accordance with Google’s privacy practices. You may be able to manage or opt out of personalized advertising through your browser settings or Google’s advertising settings.
Meta (Facebook) Pixel
We use the Meta Pixel, an advertising service provided by Meta Platforms, Inc., which uses cookies and similar technologies to collect information about visits to our Website and interactions with our content, and helps to display advertisements about our products and services. Data collected through first-party cookies may be shared with Meta for advertising delivery, measurement, and analytics purposes, where permitted by law. You may be able to manage or opt out of personalized advertising through your browser settings or Meta’s advertising settings.
LinkedIn Insight Tag
We use the LinkedIn Insight Tag, an analytics and advertising service offered by LinkedIn Corporation, to collect information about visits to our website, including URL, referrer, IP address, device and browser characteristics, and timestamps. LinkedIn processes this information in a manner intended to make it pseudonymous and retains it only for a limited period of time to provide aggregated reporting and advertising insights. You may be able to manage or opt out of personalized advertising through your browser settings or LinkedIn’s advertising settings.
YouTube
We use YouTube, a video hosting and analytics services provided by Google, LLC, to collect information about views, engagement and analytics for our online videos, which we use to assess website performance, content effectiveness, and other purposes. When you interact with our YouTube video, Google may collect information about your IP address and viewing behavior, in accordance with their privacy policy. You may be able to manage or opt out of this collection through your browser settings or Google’s privacy settings.
Account-Based Platforms and Authenticated Services
Some of our online services require user authentication and involve tracking activity associated with an identifiable account.
LaunchPad
We use Good Grants, provided by Creative Force, to track user logins and certain behaviors associated with authenticated user accounts, such as feature usage, form submissions, or account interactions, as well as information submitted through forms. Information collected through LaunchPad may include personal information and uploaded content, such as photographs. We do not control all information that may be embedded in files that you upload. This information is used to provide and administer account-based services and is not sold.
Your Choices and Additional Information
Additional information about Tracking Technologies and your available choices is described in the Cookies and Tracking Choices section below.
Cookies and Tracking Choices
We use Tracking Technologies as described in the Passive Information Collection section above. Some of these technologies are necessary for our websites to function properly and cannot be disabled through our systems. You may be able to control certain cookies and tracking technologies through our cookie preference tools or through your browser settings. Blocking or deleting cookies may affect the availability or functionality of certain features. Where required by law, you may opt out of certain advertising-related data uses.
Some browsers and devices offer global privacy signals. Where required by law, we process such signals as requests to limit certain data uses. Because standards for these signals vary, not all signals may be recognized. Your choices may need to be renewed if you clear cookies, use a different browser or device, or update your settings.
How We Use Information We Collect
We use the information we collect to provide, maintain, protect, and improve the Website and the services we provide on it. We also use this information to do the following:
- To identify and communicate with you;
- To respond to your requests/inquiries;
- To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send;
- To inform our marketing strategy and approach;
- To correspond and maintain internal records regarding your inquiries about the Website (including this Privacy Policy and this “Terms of Use“) and other things you may want to discuss with us;
- To maintain certain third-party analytics reports, which track non-personal Website traffic activity for the purpose of improving the website and providing the best services possible to visitors/users to/of the Website, including determining the content of greatest interests to Website visitors and what types of devices are accessing the Website; and/or restore lost data or help resolve Website visitor issues.
- To serve you advertisements for our services across different internet websites.
Contacting You By Email
We may use your contact information periodically in order to send marketing or promotional emails, such as new products or services we have decided to provide.
The frequency of these messages will vary depending upon each users profile, including the types of information each user has indicated an interest in. In addition, we may send users informational newsletters or notices relating to topics which may be of special interest, including fraud or financial wellness.
Out of respect for the privacy of our users, we present the option to opt-out of receiving marketing emails whenever such messages are sent by us through MailChimp’s unsubscribe link. Email messages from third parties are not governed by the opt-out provisions of this Terms of Use,but all such third parties are strongly encouraged to include opt-out procedures in their messages to you.
Disclosure of Information to Third Parties
From time to time, we may decide that it is more efficient to use third parties to perform specific services, such as sending newsletters or other correspondence to our users. If we use a third party to provide a specific service your information may be shared with those third-party partners to the extent necessary for those organizations to provide services to us or to our users. Any such organizations who receive user information for this purpose are required to keep the information confidential and only use it to provide services to us or our Site users.
We may also provide your information to third parties in the following circumstances:
- If you have authorized us to do so;
- We are legally required to do so, for example, in response to a subpoena, court order or other legal process;
- It is necessary to protect the legal rights, privacy, property, or safety of our organization, its subsidiaries, and/or affiliates, or our employees, agents, and/or contractors;
- To protect against fraud or other illegal activity or for risk management purposes;
- To protect the safety and security of visitors to the Website;
- If we accept an offer to purchase some or all of the information that we maintain about our customers, either as part of a sale of our business or otherwise, including, but not necessarily limited to [insert list of customer data that may be sold here];
- To permit us to pursue available remedies or limit the damages that you may sustain; and/or
- To enforce the Terms of Service.
We may also share aggregate, non-personal information about website usage with third parties. This aggregate information does not contain any personal information about our users.
The third-party services covered by this section do not include links to third-party websites found on the Website, which are governed by the section of this Privacy Policy (“When this Privacy Policy Applies”) dealing with links to other websites.
When this Privacy Policy Applies
Our Privacy Policy applies to the Website. It does not apply to other websites or services that have separate privacy policies that do not incorporate this Privacy Policy. The Website may contain links to other websites or direct you to other websites when you use certain functionality on the Website, such as online account opening, online banking, and applying online for a mortgage.
However, once you have used these links and/or been redirected to leave our Website, we do not have control over the other websites you visit and we are not responsible for their privacy practices. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such websites. You should exercise caution and look at the privacy statement applicable to other linked websites.
The following privacy notice is provided to users who become customers (as that term is defined in the Gramm Leach Bliley Act) – Customer Privacy Notice.
To the extent either of the above-referenced privacy notices conflict with the terms of this Privacy Policy, the terms of the applicable notice will apply.
Controlling Your Personal Information
People have different privacy concerns. Our goal is to be clear about what information we collect and what we do with it so that you can make meaningful choices about how it is used. If you choose, you may restrict our collection or use of your information through the Website in the following ways:
- Manage your cookies and tracking preferences.
- Do not submit information through the Website.
- Do not visit third-party websites through the Website. We are not responsible for the privacy practices of other sites.
- Do not send us emails.
Children’s Privacy
This website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the website. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
Terms of Use
Please also see our TERMS OF USE, which sets forth the terms of use, disclaimers, and limitations of liability governing use of the Website.
Do Not Track Disclosure
We support Do Not Track. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Digital Banking
Our digital banking services, provided through a third-party service provider, FIS, operate in a secure, authenticated environment. Once you sign in, information is collected to authenticate access, process transactions, maintain security, prevent fraud, and support account administration, and is subject to heightened safeguards and applicable financial privacy laws, including the Gramm-Leach-Bliley Act.
Tracking technologies in digital banking are limited to those necessary for authentication, security, system performance, and operational support; advertising and marketing tracking technologies used on our public website do not apply. This Privacy Policy applies to information collected through digital banking unless a supplemental notice is provided within the platform.
Security
The security of your information is important to us, and we strive to implement and maintain commercially reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
While we strive to protect the information you provide to us, we cannot guarantee or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our Website.
Changes to this Privacy Policy
Our Privacy Policy may change from time to time. We will post any changes on this page. You should check this page from time to time to make sure you are okay with any changes that we make. If we make significant changes to our privacy practices we will provide a more prominent notice of changes to this policy. This Privacy Policy is effective as of the date listed above.
Contact Us
If you have any questions about this Privacy Notice, please contact us at infosec@maine.bank.