Important Information About

Your New Mastercard Debit Card

As we transition from Visa® to Mastercard®, we want to ensure you’re informed about the upcoming changes. Your new Mastercard will be mailed in mid-to-late January, and your Visa card will expire on Sunday, February 22 or upon activation of your new card. Activating your new card promptly will help ensure uninterrupted access to your account.

Read FAQsSee Letter

Your new Mastercard is on the way.

You can continue using your current Visa debit card until you receive and activate your new Mastercard debit card. Your Mastercard will have a new card number, expiration date, and security code (CVV). Once activated, or after Sunday, February 22, your Visa card will no longer function.

If you use your card for automatic payments, please remember to update your card information after activation to avoid any payment interruptions. We know this is an extra step, and we appreciate your patience during the transition.

Activation is easy as 1,2,3!

After you receive your new Mastercard in the mail:

  1. Call 1-855-485-7039 to activate your new Mastercard, no later than Sunday, February 22
  2. Reestablish your PIN using automated voice prompts—Business customers will need to enter the company’s EIN (or TIN) and zip code, not the individual employee’s information
  3. Update any recurring payments or subscriptions linked to your Visa card (such as streaming services, utilities, or online retailers) with your new Mastercard number, expiration date, and security code (CVV)—Personal debit card customers that have used card alerts in the past can log in to the MCB Mobile App, tap More, then select Cards to view your recent debit card transactions to help identify any recurring payments

Once activated, start using your new card wherever Mastercard is accepted—tap, dip, and swipe away!

 

For additional security and convenience

  • Destroy your old Visa debit card to keep your information secure
  • Sign the back of your new Mastercard
  • Add your new Mastercard to your mobile wallet, Apple Pay, Google Pay, Samsung Pay
  • Set card alert preferences in the MCB Mobile App (available for personal debit cards only)—log in to the MCB Mobile App, select More from the bottom navigation, then tap Cards to get started

 

When you use your Mastercard, you’ll continue to enjoy secure access to your funds with chip technology, fraud monitoring, and zero liability for unauthorized transactions.

Frequently Asked Questions

See All FAQs

Why am I receiving a new debit card?

We are transitioning our debit card program from Visa to Mastercard. Your new Mastercard debit card will continue to provide secure access to your funds and can be used wherever Mastercard is accepted.

When will my new Mastercard debit card be mailed?

Mastercard debit cards will be mailed in mid-to-late January. Continue to use your existing Visa debit card until you have received and activated your new Mastercard debit card.

Do I need to do anything when my new debit card arrives?

Yes. Activate your new Mastercard debit card as soon as you receive it by calling 1-855-485-7039, then destroy your old Visa debit card. Business customers will need to enter the company’s EIN (or TIN) and zip code, not the individual employee’s information.

 

After activation, update any recurring payments or subscriptions (such as streaming services, utilities, or online retailers) with your new card number, expiration date, and security code (CVV) to avoid declined payments or service interruptions.

How do I activate my personal debit card?

Activate your new Mastercard debit card as soon as you receive it by calling 1-855-485-7039 and follow the automated voice prompts. You will need to enter your SSN and zip code to activate your new Mastercard and reestablish your PIN.

How do I activate my business debit card?

Activate your new Mastercard debit card as soon as you receive it by calling 1-855-485-7039 and follow the automated voice prompts. Business customers will need to enter the company’s EIN (or TIN) and zip code, not the individual employee’s information, to activate your new Mastercard and reestablish your PIN.

What happens to my recurring payments and subscriptions?

You will need to update merchants with your new card number, expiration date, and security code (CVV). This includes streaming services, utilities, online retailers, insurance payments, and other recurring charges linked to your Visa debit card.

 

To avoid declined payments or service interruptions, we recommend reviewing and updating all recurring payments as soon as your new Mastercard debit card is active. Personal debit card customers that have used card alerts in the past can log in to the MCB Mobile App, tap More, then select Cards to view your recent debit card transactions to help identify any recurring payments.

Can I still use my existing Visa debit card?

Yes. You may use your Visa debit card until you activate your new Mastercard, at which point your Visa card will no longer function. Your Visa card will expire on Sunday, February 22 so please activate your new Mastercard before then. After that date, your Visa card will no longer work, and any payments linked to it may be declined if not updated with your new card information.

Will my debit card number change?

Yes. The card number, expiration date, and security code (CVV) will be different than your existing Visa debit card. Be sure to update any recurring payments or subscriptions with your new Mastercard debit card details.

Will my PIN stay the same?

Please reestablish your PIN when you activate your new Mastercard debit card using the automated voice prompts at the phone number listed on the card – 1-855-485-7039.

Do I need to update my digital wallet (Apple Pay, Google Pay, etc.)?

Yes. You will need to remove your old Visa card and add your new Mastercard debit card once it arrives and is activated.

Will my debit card alerts transfer over to my new Mastercard debit card?

No, personal customers will need to reestablish their card alert preferences in the MCB Mobile App. Log in to the MCB Mobile App, select More from the bottom navigation, then tap Cards to get started.

What security features does my new Mastercard debit card have?

Your new Mastercard debit card uses EMV chip technology and is protected by fraud monitoring and zero liability policies for unauthorized transactions, just like your existing debit card.

Who can I contact if I have questions about the transition or need assistance activating my new Mastercard debit card?

You can reach our Customer Service Center at 207-786-5705 for additional information or assistance activating your new Mastercard debit card.

What can I do to make sure I receive my new Mastercard debit card?

Please make sure your mailing address, email, and phone numbers are up to date. If you need to make a change to any of your contact information, please visit your nearest branch or contact our Customer Service Center at 207-786-5705.

What should I do if I don't receive my new card in the mail?

Please visit your local branch for assistance as soon as possible.

What should I do if I'm unable to activate my new card using the automated voice prompts?

Please visit your local branch for assistance as soon as possible.

If I receive multiple cards, how do I know which account(s) they're connected to?

Please contact your nearest branch or call our Customer Service Center at 207-786-5705.

Can I still use my legacy Gorham Savings Bank debit card?

Yes, a Maine Community Bank branded card will be issued once your current GSB card has expired.

Have additional questions?  

Please call Customer Service at 207-786-5705 or visit your local branch—we’re here to help.