FAQs

Most Common

What is Maine Community Bank's routing number?

Routing number: 211274395

When can I bank at all branch locations?

Later this year! More details to come soon.

Will my Legacy GSB mobile app automatically update to MCB?

Later this year! More details to come soon.

 

Online Banking

How do I enroll in Online Banking?

If you have a personal deposit or loan account, you can sign up for Online Banking. Once enrolled, you can access account information, transfer money, pay bills and more from your computer or mobile device!

Legacy GSB Customers Legacy MCB Customers

If you have a business account, please visit your local branch.

How do I enroll in eStatements?

View and download up to 18 months of statements within Online Banking.

Legacy GSB Customers


  1. Log in to Online Banking
  2. Select eStatements from the Accounts drop down menu
  3. Click on Delivery Settings
  4. Choose Online as your preferred statement delivery method
  5. Enter the Confirmation Code, then view and agree to the terms and conditions
  6. Your Delivery Preference will then be confirmed

Legacy MCB Customers


  1. Log in to Online Banking 
  2. Select Profile at the top right of the page
  3. Click the Edit button next to Electronic Statements
  4. Select eStatements as your preferred statement delivery method
  5. Read the Terms and Conditions and make note of the four-digit code
  6. Agree to the terms and conditions and enter the Confirmation Code

If you have questions, please reach out to eServices for assistance with enrolling in eStatements.

How do I enroll in Bill Pay?

Bill Pay is a simple and secure way to pay bills. Never miss a payment with scheduled reminders, automatic payments, and e-bills.

Legacy GSB Customers

  1. Log in to Online Banking
  2. Click on Bill Payment in the Move Money drop-down menu
  3. Follow the prompts to enroll
  4. Agree to the Bill Pay Terms & Conditions

For Legacy GSB business customers, please reach out to Customer Service or visit your local branch to enroll in Business Bill Pay.

Legacy MCB Customers

  1. Log in to Online Banking
  2. Click on the Bill Payment tab
  3. Accept the Terms of Service

For Legacy MCB business customers, please reach out to eServices to enroll in Business Bill Pay.

How can I wire money?

Legacy GSB customers enrolled in Online Banking can conveniently  create and send wires within Online Banking:

  1. Log in to Online Banking
  2. Select Wire Transfer under the Move Money  dropdown
  3. Complete the fields to initiate your wire transfer

Customers can also visit a branchfor assistance.

Business customers, please email cashmanagement@maine.bank to request wire access. MCB’s SWIFT code for foreign wires is GSVIUS33.

Can I transfer money to my account at another financial institution?

Legacy GSB customers can transfer funds to and from a non-Maine Community Bank checking or savings account in Online Banking:

  1. Log in to Online Banking
  2. Click on Transfer in the Move Money Movement  drop-down menu
  3. Go to  Manage Accounts, then Add Accounts

How do I reset my Online Banking password?

You can reset your password on the Online Banking login screen using the Forgot / Reset Password link located below the login box:

Legacy GSB Customers Legacy MCB Customers

How do I search my transactions in Online Banking?

On your Account screen, click on Search and type in the search bar. You can search by date range, type, amount, check number, or description.

Can I view a check I deposited in Online Banking?

Yes, you can view images of deposited checks.

Can I view checks that have cleared my account in Online Banking?

Yes, you can view images of checks that have cleared your account.

 

Mobile Banking

How do I activate mobile banking?

If you are enrolled in Online Banking, you can start using our mobile app to deposit checks, pay bills, review your account, and transfer funds between accounts, no matter where you are. For detailed instructions, visit:
Personal Mobile App Business Mobile App

How should I sign a check using Mobile Check Deposit?

Checks should be endorsed For Mobile Deposit Only – Maine Community Bank along with your signature. Please Note: Deposited checks must be made payable to you.

How do I search my transactions within the Mobile App?

On your Account screen, click on Filter Transactions and type in the search bar. You can search by date range, type, amount, check number, or description. Click View All to see all recent transactions.

 

Account Inquiries

Where can I find my account number?

This information is on your paper checks. MCB’s routing number is on the lower left-hand side of the check and your individual account number is to the right of the routing number.

  • Legacy GSB customers: If you have Online Banking, you can find your account number under the Account menu on the Detail page by clicking the “view icon” next to the last four-digits under your account name. You can also find it on your eStatements.
  • Legacy MCB customers: Please call Customer Service at 207-786-5705.

How can I update my contact information?

In Online Banking, you can:

  • Legacy GSB Customers: Submit an address change request under the Customer Service menu, as well as change your password or update your email under the Self Administration menu.
  • Legacy MCB Customers: Change your password and update your email or challenge questions under the Profile menu.

Can I see my pending deposit?

Some pending transactions can be viewed in Online Banking.

How do I reorder checks?

You will need:

  • MCB routing number: 211274395
  • Your account number (found on the bottom of your check)
  • Your zip code

Legacy GSB Legacy MCB

If your name or address has changed from your last check order, please contact Customer Service.

 

Debit Cards

How do I report fraudulent debit card transactions?

Please call:

How do I let MCB know about my travel plans?

We recommend debit cardholders notify us when traveling to help ensure legitimate transactions aren’t flagged by our security and fraud monitoring. Please share the following information with Customer Service before you leave town:

  • Your destination (or destinations)
  • Dates you’ll be traveling

Legacy GSB customers can also submit a travel note by sending Customer Service a secure message or visiting your local branch.

What should I do if my debit, credit, or ATM card has been stolen?

Please call:

  • Legacy GSB Customers: ATM/Debit Card: 1-800-500-1044 or Credit Card: 1-800-883-0131. You can also turn off your debit card in the Legacy GSB mobile app by selecting More then Cards.
  • Legacy MCB Customers: ATM/Debit Card: 1-800-554-8969 or Credit Card: 1-800-558-3424. You can also turn off your debit card in the MCB mobile app under Cards.

Why is my debit card not working?

To protect your account, we may have locked your card due to potential fraudulent activity. You may have missed a text or call from us. Please contact Customer Service for assistance.

 

Other

What is Maine Community Bank's SWIFT code?

MCB’s SWIFT code for foreign wires is: GSVIUS3

How do I start using Zelle®?

If you have the Legacy GSB Mobile App, select More , then Zelle . Follow the prompts to enroll your U.S. mobile number or email address. 

Learn More About ZelleZelle FAQs

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 

How do I sign-up for text updates for branch closings?

Subscribe to MCB text message alerts for branch closings by completing this short form: 


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